Tag Archives: Server Instability

AH Issues Resolved

It would appear that the ongoing AH issues we reported on yesterday have been resolved. While scattered reports of AH instability and missing items remain, our own investigations have found nothing conclusive. The items that were ‘missing’ were returned to the AH if they had time left on their auctions or to player’s mail boxes if the auctions expired during the outage. This includes items that were lost in both ‘waves’ of disappearing goods in the AH resulting in some fairly skewed market pricing data due to wide price ranges for many items.

Compensation

We do not expect to be compensated for the lost deposit fees in any form. While it would be a nice gesture, we suspect that it would be a significant drain of resources for Blizzard and therefore not worth the effort to the company.

Cause of Issues and Ongoing Concerns

We also do not have any information as to the cause of the issue or the likelihood of it happening again. This is the most concerning aspect of the ordeal to us as having a stable, functioning and, most importantly, reliable Auction House is a cornerstone to successful MMO trade. Our GM ticket was answered (after a 20 hour wait) with a form message prompting us to check our in-game mail. The in-game mail message was a generic form letter apology and statement of the issue’s successful resolution.

Further Problems

If you have further issues with the AH the people at Blizzard would like you to use this forum post to make them aware. Please note, that this thread is not the forum to vent your frustration or ask questions but rather the best place to make the developers aware of ongoing issues. There are plenty of other places to rant over on the official forums.

Further Reading

Advertisements

1 Comment

Filed under WoW Community News, WoW Economy News

Breaking News- Some Servers Experiencing Missing AH Items

Ongoing updates are listed at the bottom of this post.

Every realm we surveyed this morning reported experiencing rolling restarts. Most reported this happening more than once. Several, however, also reported experiencing ‘missing AH items’ after the latest restart.

It appears that, for a few select realms, the AH was cleared of ALL items. New auctions can be listed, but the old goods were not returned to players, nor are they relisted in the AH- They’ve simply gone… missing. We’ve logged into one of these realms and have put in a ticket to speak with a GM about the issue. WoWenomics would like to know where the items went, if they will be relisted or simply returned to the user and if the deposits on these items will be refunded. Naturally, the GM’s are experiencing ‘high ticket volume’ on these servers so responses are delayed. Stay tuned for an update on this issue, hopefully some insight into the cause and how the ‘missing items’ issue has been resolved.

UPDATE #1: The issue remains unsolved. Auction Houses were back up for a few hours on most realms but missing items were not returned or relisted in the AH. New items could be listed, but old ones are still in WoW limbo. A forum thread was started and a blue left a few comments concerning the issue but gave up somewhere around post #190 (it was over 300 last we checked). The TL;DR version of Blizzard’s stance is the predictable “we are aware of the issue and working…” Of note, the blue poster responds that all items will show up again in the AH or mailbox but, so far, this has not been the case. Further, many of the AH’s that were back up are now, again, unavailable. This time no items can be seen or posted and the message returned is the ambiguous, “Internal auction error” we’ve become so familiar with. For what it is worth, we’ve had a toon on one of these servers with a GM ticket open for over 8 hours. No response yet. We will continue to investigate.

UPDATE #2: 12 hours since our ticket was opened, still no response from Blizzard GMs concerning the issue. Also no more blue posts in the forums. There was, however, the following message was recently posted on the Status Alert page:

“SERVERALERT:
October 24, 2009 8:50 PM PDT

We are aware that players across several realms are having trouble accessing the Auction House or viewing their characters’ posted auctions. These items have not gone missing, however we are actively working to restore the Auction House to its intended functionality. In the mean time we do appreciate your patience and will keep you apprised of any updates we are able to provide.”

Some players are reporting there auctions have been successfully reposted in the AH and those that expired returned via in-game mail. Others are reporting that they’ve now lost items two or more times since the AH was wiped clear at least as many times on there servers. We still have no direct word from Blizzard concerning the issue or when all players will have their items returned. We continue to monitor.

1 Comment

Filed under WoW Community News, WoW Economy News